My condolences also. Be assured that, if nothing else, you are welcome here.
And now a vent which is insignificant compared to yours, but very, very frustrating for me: I have to install
MOE for a chemistry unit at university, and I am already sick of this crazy crazy software and its crazy crazy installation process despite the fact that I haven’t even gotten to the point of running the thing yet. Let’s consider their download ‘process’, for instance. First I tried downloading it from their website by clicking the ‘Download’ button and filling out the form. I click ‘Submit’, and I get — not an installer, but a message about how soon they will get in contact with me about downloading their software. Yeah, right. The email, when it comes, has of course absolutely no information whatsoever about how to get ahold of it. I eventually find the right place to ask in my university tech support system, and someone eventually comes and informs me about the installer located in a random folder in a random drive of my university network. (Which I have to access over the uni VPN, so thank God I’ve already gotten permission and installed it.) I duly copy the folder over to my local machine — but Windows informs me that it will take an inordinately long time. It
reports ‘only’ 55min, but this being Windows this
really means it’ll take the whole day. So I go and check on it — and surprise surprise, there’s a 6 GB ‘datafile.dat’ next to the installer. So
that’s why it was so slow. Hmm, I wonder, do I really need a data file for an installer? So I copy over just the installer by itself, and see if it works without the data file. Turns out that it does — it still
needs it, but can download it from the web instead of requiring me to copy it over the slow connection to the university server. So I run the installer, wait for the datafile to download, and start using the— haha, nope! Who am I kidding?
Actually, after waiting an inordinate amount of time, it gives me an error about unpacking the datafile, or something. Coincidentally, this error popped up at exactly the same time I disabled the university VPN. (Because it turns out I can’t access my reference grammars when the VPN is on, and I wanted to check something about Bardi.) So, OK, the installer
does need the datafile, all 6 GB of it, and furthermore I obviously can’t trust it to download it from the web. So — hooray, I get to download the humongous datafile over the slow connection to the university server! I start a PowerShell process (because I’ve heard it’s faster than Windows Explorer), go away to do something else while it downloads, come back to see
another error and no downloaded datafile, restart the process, making sure to babysit it for like one and a half hours or something to make sure it doesn’t throw a tantrum, watch it end successfully and dance around in joy now that all 6 GB are safely saved on my computer, open up the installer, point it to the datafile location, start the installation process and — oh, what’s this?
Another error? Wait a minute, that looks like the same unpacking error I got last time I ran the installer. It would appear, in fact, that there is a bug in the installer: it chokes no matter
how I download the datafile, it would seem. Anyway, I give up at this point, just ignore the error, complete the installer process, and hope and pray that nothing’s been corrupted or anything.
But the fun is only beginning! There is still the
license file to figure out. MOE appears to subcontract out to another program for license management, a bizarre arrangement I don’t recall seeing anywhere else. At least the university has provided a complimentary license file to students, which thoughtfully has been copied into an email and thence saved as a PDF, stripping out indentation and who knows what else somewhere along the line. There are certainly ‘instructions’ for how to register this license file. I of course use this term in the loosest sense, because generally one has an expectation that instructions
work. (And also that they don’t actually contradict themself, though I eventually realised this was because I was using two different sets of instructions which were intended for different versions but not marked as such.) I start to follow the ‘instructions’, and soon am drowning in a sea of executables with names like lmtools and lmgrd with eight tabs to a window. First time around, it can’t find my license file; second time around, it finds the license but refuses to do anything with it. One tab seems to autodetect my
Minitab license of all things, though this apparently has no effect on any other tabs; another one shows me a licensing service which I can’t stop, but can’t start either. Eventually I find a log file — in a completely different directory, of course — which informs me it can’t contact the licensing server. This, of course, is a server which presumably exists somewhere on campus, but which I have never heard of and have never seen anyone refer to. It is at this point when I finally gave up and emailed my supervisor asking if she has any idea what the hell’s going on with this software.
I must apologise, by the way, for I am almost certain that I have forgotten to include some episodes in the above recount. I can’t remember them in any detail, though. Presumably I must have scrubbed them from my brain. It’s a wonder I haven’t torn any of my hair out yet. (Mind you, that would probably do me some good. It’s gotten excessively long during this latest lockdown.)