An issue of logistics, probably. The package goes to a sorting center first, where it can lie in a queue for some tie, then from there to its destination.
What is the delivery time your courier service promised you?
It's totally legal in Germany to have people work on Sundays and Public Holidays if you pay them extra or if it's in their contract (they get another day off). That's how all those places in hospitality and tourism that are open on Sundays and Holidays work. My brother has a job like that; they have a schedule for who is on on specific Sundays and Holidays and gets which workdays days off in return. At his work, the team is relatively small, and the employees decide among themselves who has to work on, say, Christmas or Easter; only if nobody volunteers management gets involved.Raphael wrote: ↑Wed Jul 19, 2023 10:20 pm Theoretically possible, but I think for linguistic reasons, international outsourcing of customer service might be less common in Germany than in the English-speaking countries. Then again, judging from their name, the person who signed the email is probably a Muslim, or a Muslim-descended secular person, so perhaps they have some kind of arrangement where they work on Sunday and get Friday off in turn.